Get in Touch With Us
Got a question about one of our reviews, spotted something on houseofwheels.ca that needs a second look, or want to flag a bonus offer we should check? This page covers how to reach the Best Online Casinos team and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it — we do not rely on automated replies to stand in for a real answer. Let us know what your message is about in the subject line (a bonus term, a rating, a correction, a general question) so it reaches the right person without delay.
We aim to reply within two working days. During busier periods, such as when new welcome offers or free spins promotions are launching across the market, it may take a little longer, but every message gets a response.
What You Can Contact Us About
Best Online Casinos covers online casinos available across Canadian provinces, with a particular focus on free spins offers and welcome bonuses. Here is what we most commonly hear from readers about:
- Bonus and free spins queries — If a wagering requirement, spins expiry, or eligible-games list on one of our listed sites is unclear, ask us and we will do our best to clarify what we found during our review.
- Corrections — Casino offers, terms and rankings change often. If you notice an offer that looks out of date, or a detail that no longer matches what a brand advertises, tell us so we can look into it.
- Site feedback — Suggestions on what to cover next, whether that is a payment method, a new casino, or a topic we have not addressed yet, are genuinely useful to us.
- Partnership enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. As our commercial disclosure notes elsewhere on the site, any commercial relationship never decides how a casino is ranked.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We will point you toward appropriate support resources, though we are not a crisis service and cannot offer counselling ourselves.
Before You Write In
A few pointers that help us help you faster:
- Name the specific casino brand and offer you are asking about — our comparison pages cover several operators, so this helps us find the exact terms you mean.
- If your question is about eligibility, deposit limits or licensing rather than a specific offer, let us know your province, since rules and available operators can differ slightly across Canada.
- For anything related to an account, deposit, withdrawal or dispute with a casino itself, contact that casino's own support team directly — we are an independent review site and cannot access or act on individual player accounts.
If you are researching casino options outside the mainstream self-exclusion scheme, our page on Best Non GamStop Casinos 2026 may also answer questions before you need to write in at all.
Who Answers Your Message
Enquiries are read and answered by our editorial team, the same people responsible for researching and fact-checking the reviews published on houseofwheels.ca. We do not outsource reader correspondence to a call centre or a chatbot. If your question touches on something we got wrong, we would rather hear it from you than leave it uncorrected.
A Note on Accuracy
Online casino offers, bonus terms and free spins promotions change frequently, and operators sometimes update wagering requirements or eligible provinces with little notice. We fact-check our listings regularly, but if something you see on a casino's own site does not match what we have published, please tell us — reader reports are one of the ways we keep our coverage current.
Thank you for reading, and for taking the time to reach out.